FAQ

General

What is the Virtual Hub?

The Virtual Hub is a custom-designed digital space built by Clayhouse specifically for Intersect. It includes a main stage, breakout rooms, and proximity-based audio so you can interact naturally, just like being in person.

Do I need to install anything?

No downloads are required. The Virtual Hub runs directly in your browser. For the best experience, we recommend using Chrome and closing any background tabs.

What devices are supported?

You can join from a desktop or laptop. Mobile devices are not fully supported yet and may limit your experience.

Do I need a microphone or camera?

A microphone is recommended to participate in discussions and use proximity audio features. A camera is optional.

What is proximity audio?

Proximity audio means you’ll hear people who are close to you in the virtual space. When someone is speaking on stage, their audio will be broadcast clearly to everyone.

Will there be different rooms?

Yes. There is a main stage for the AMM and several private rooms for smaller conversations or breakout sessions.

What should I do if I have technical issues?

You can click the “Help” button inside the Hub to contact support. You can also message the Intersect team via the Members Area or the event chat.

Can I join at any time during the AMM?

Yes, members can enter the Virtual Hub at any time during the event. You’ll be able to see what’s currently happening on the main stage.

Troubleshooting

The Virtual Hub isn’t loading, what should I do?

• Refresh the page.

• Close other tabs or apps using high memory (e.g., Zoom).

• Confirm you’re using a supported browser like Chrome or Edge.

• Try opening the link in an incognito window.

My microphone isn’t working, how can I fix it?

• Check your browser permissions (Chrome ➝ padlock icon ➝ Allow mic access).

• Ensure no other app is using the microphone.

• Refresh once permissions are updated.

• Test your mic using your computer’s audio settings.

I can’t hear anyone, what should I check?

• Verify your output device (headphones, speakers) is selected.

• Make sure your browser tab isn’t muted.

My avatar isn’t moving or controls are slow. What can I do?

• Check your internet speed (minimum 10 Mbps recommended).

• Switch from Wi-Fi to a wired connection if possible.

• Close heavy applications or browser tabs.

• Refresh the platform to reset lag.

The proximity audio feels inconsistent—why?

Proximity audio adjusts based on where you are in the space. If it feels unstable:

• Stay within the intended conversation circle.

• Try moving closer to the person you want to hear.

What if I get disconnected?

If you get disconnected or refresh the page, you can rejoin using the same event link. You will be automatically redirected back into the main room, and you won’t lose access to the event. However, if you were inside a private room or in a specific location in the space, you may need to navigate back to that spot after re-entering.

How do I report a bug during the event?

Click the Help button inside the Hub or message the Intersect support team via the event chat.